Sync problem with iOS

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Joined: Mon Aug 26, 2013 14:36

Sync problem with iOS

Post by maximd18 » Sun Mar 09, 2014 12:23

Looks like everyone is suffering from this symptom.

Sync with my iPhone used to work okay and then it stopped working.
Windows7 iPhone5s iOS 7.0.6

1. Bonjour successfully finds my iPhone and "Send to iPhone" option becomes available.
2. I click on the button, sync starts, the bar goes all the way to 100% with "converting" prompt.
3. It stays that way until my iPhone sleeps (5min). Then sometimes, it prompts me to enter pairing code, which is not available on my iphone. When i keep the iPhone awake, there is no prompt. The sync app stays "converting".

I have tried
restarting PC
restarting wifi access point
restarting iphone
disabled personal firewall.

no luck.

log is as following.
iPhone Sync Analytics - 2014/03/09 21:21:32

Diving Log Sync Version:
Windows Version: 6.1.7601.65536
Windows Name: Windows 7

iPhone Name: maxima's iPhone
Sync Version:
Device Type: Unknown
Host Name: maximas-iPhone.local.
Local IP:
Port: 49285

Ws2_32.dll: 6.1.7600.16385 (win7_rtm.090713-1255)

Status Log:

Search Bonjour devices
Bonjour device found: maxima's iPhone
Resolve Bonjour devices
Bonjour Hostname: maximas-iPhone.local.
Bonjour service resolved (1 addresses)
Port: 49285
Send logbook to iOS device
Executing command 'AccessToSQLite'
Command 'AccessToSQLite' > 'Send'
Executing command 'Send'
Connect to
Send command 'v'
Bonjour device removed: maxima's iPhone

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Location: Coburg

Re: Sync problem with iOS

Post by divinglog » Sun Mar 09, 2014 22:39


Yes, there is indeed a rising problem with the iOS sync recently. We are currently trying to figure out what's causing this problem, because for all users it stopped working out of a sudden. So we guess it is a software update somewhere which is causing this issue.

Do you have the Avast antivirus software installed? We think we have tracked it down to this common denominator.

EDIT: It has been confirmed by other users, the problem is caused by the Avast software. By temporary disabling it the sync function will work again. Greg is looking if there is a setting to unblock just Diving Log.

Kind regards,

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Joined: Tue Apr 15, 2014 20:26

Re: Sync problem with iOS

Post by dbeubanks » Tue Apr 15, 2014 20:37

I can confirm this was my issue. Disabling AVAST fixed the sync issue. Back to normal for me. 8)

Posts: 4
Joined: Thu Aug 22, 2013 01:10

Re: Sync problem with iOS

Post by ocalld » Wed Aug 03, 2016 00:15

Thanks for posting the solution.

I know this is a few years old now but the problem with AVAST still exists.
simply disabling avast for a few minutes allows the sync to complete.

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Posts: 5090
Joined: Sat Feb 08, 2003 21:02
Location: Coburg

Re: Sync problem with iOS

Post by divinglog » Wed Aug 03, 2016 16:37


I have a detailed description how to change the Avast settings:


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