Error when syncing, anybideas?! Screenshot attached

Discussions about Diving Log 6.0 - questions and hints
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Hoggy
Posts: 1
Joined: Sat Apr 24, 2021 06:13

Error when syncing, anybideas?! Screenshot attached

Post by Hoggy »

Have purchased the downloaded in app purchase, synced to my Suunto D5 and keep getting error message. Have turned it on and off again! Also get error when it tries to import to Dropbox. Disappointing start to using the app so far....anyone sees Have this issue and know how to resolve?
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divinglog
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Re: Error when syncing, anybideas?! Screenshot attached

Post by divinglog »

Hi

Sorry for the problem! Could you email me your logbook file? You can do this from the "Logbook Management" screen in the app main menu. Within the screen you find the "Email" option in the menu:

Image


Please send it to "info@divinglog.de". I guess there is an issue in your logbook which is causing the problem. To verify you also could try to create a new empty logbook file and try to download the dives into the empty logbook. If that works, there is indeed an issue with your current logbook.

The Dropbox sync issue: Is it the same issue or something different? You could use the "Export" menu item obove to export the logbook file to the Dropbox app as an alternate solution.

Kind regards,
Sven
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