Pro Plus 3 not found

Discussions about Diving Log 6.0 - questions and hints
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ausiwi66
Posts: 6
Joined: Tue Dec 18, 2012 07:39

Pro Plus 3 not found

Post by ausiwi66 » Sat Jun 01, 2019 05:46

Hi,
I have been trying to download my latest dives from my pro plus 3 onto my laptop, to no success.
Everytime i go to download it comes up with the message
" Pro Plus 3 not found, make sure it is connected and swithed on
(DC_STATUS_TIMEOUT)
I have previously had no problems downloading dives before.
Not sure what is happening now.
I have checked the contacts and they are fine, ive changed to different ports on my laptop with no difference.
cheers Tina

divinglog
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Re: Pro Plus 3 not found

Post by divinglog » Sat Jun 01, 2019 18:20

Hi Tina

Are you sure you've selected the correct COM port? Maybe the drivers are not working anymore and need to be reinstalled. Try to download with the manufacturer software if you have it already installed. If not, install it as it also reinstalls the drivers.

Kind regards,
Sven

ausiwi66
Posts: 6
Joined: Tue Dec 18, 2012 07:39

Re: Pro Plus 3 not found

Post by ausiwi66 » Sat Jun 15, 2019 06:40

Hi Sven
Still having trouble downloading my computer.
I have taken all usb devices out of the laptop and tried every port. Each port says Com4 with no ability to change it.
I have also downloaded the oceanic ocean log to make sure the drivers are current.
Not sure why i cant download when i used to be able to
cheers

divinglog
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Re: Pro Plus 3 not found

Post by divinglog » Sat Jun 15, 2019 12:31

Does the download work with Oceanlog? Maybe the batteries in the dive computer are emtpy? This happens often, the batteries are good enough for the dive computer but not for downloading.

Kind regards,
Sven

ausiwi66
Posts: 6
Joined: Tue Dec 18, 2012 07:39

Re: Pro Plus 3 not found

Post by ausiwi66 » Sun Jun 16, 2019 02:25

Hi Sven
Have tried to download on oceanlog and all i get is timed out.
Have changed batteries with no difference.
Battery in dc tested at 3.23v, new battery tested at 3.26 so batteries are all good.
Not sure where to go from here
cheers

divinglog
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Re: Pro Plus 3 not found

Post by divinglog » Sun Jun 16, 2019 20:20

If Oceanlog isn't able to download either, I guess there is a problem with the interface cable. Maybe the contacts are corroded or dirty?

TnT
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Re: Pro Plus 3 not found

Post by TnT » Mon Jun 17, 2019 06:18

Check also whether the cable is inserted correctly. For some Oceanic cables it is possible to insert the cable upside down, but I don't know if this is the case for the Pro Plus 3.
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ausiwi66
Posts: 6
Joined: Tue Dec 18, 2012 07:39

Re: Pro Plus 3 not found

Post by ausiwi66 » Tue Jun 18, 2019 11:03

Hi Sven & TnT,
Have tried inserting cable different ways to no avail.
Have also got out the steel wool and cleaned the contacts again.
Will see if i can get ahold of another cable and try that.

ausiwi66
Posts: 6
Joined: Tue Dec 18, 2012 07:39

Re: Pro Plus 3 not found

Post by ausiwi66 » Tue Jul 02, 2019 08:26

Hi,
thanks for all your help, i managed to get hold of another cable, that cable worked so i pluged the original one back in the correct way and voila it worked, so all along it was plugged in the wrong way.

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