Error download from Perdix AI

3rd party extensions (phpDivingLog, dive computer downloader,...)
Post Reply
ole_aggerholm
Posts: 9
Joined: Sat Jan 21, 2012 12:05

Error download from Perdix AI

Post by ole_aggerholm »

Hi,

For the month or two, i am seeing problems to download the log, via bluetooth. If i use the Shearwater Desktop (not cloud), i have no problems to download the log and/or update the firmware in the computer
My workarround is for now, to download to Shearwater Desktop, and then impport the log via database inport, works fine, but would be nice to use the libdivecomputer add in
Attachments
Bluetooth error
Bluetooth error
bt.JPG (93.57 KiB) Viewed 597 times
divinglog
Site Admin
Posts: 5266
Joined: Sat Feb 08, 2003 21:02
Location: Coburg
Contact:

Re: Error download from Perdix AI

Post by divinglog »

Please try to pair the Shearwater in the Windows Bluetooth settings first. As an alternate solution you can click the "Select" button instead of "Download", activate the checkbox at the bottom and select the unpaird Shearwater device. Please let me know if it works.

Another user reported that selecting "Nerd 2" instead of "Perdix AI" worked for him for some reason, but this is not confirmed yet and the steps above would be still necessary first.
ole_aggerholm
Posts: 9
Joined: Sat Jan 21, 2012 12:05

Re: Error download from Perdix AI

Post by ole_aggerholm »

I have tried to re-pair the computer, no luck
I have also tired to use the nerd2 as computer, no luck
divinglog
Site Admin
Posts: 5266
Joined: Sat Feb 08, 2003 21:02
Location: Coburg
Contact:

Re: Error download from Perdix AI

Post by divinglog »

Some users report that uninstalling Shearwater Desktop (or Cloud Desktop) helps to download with Diving Log, so it might be worth to try. Can you show a screenshot of the Bluetooth device page of the settings app? From the error log it does not look like the Shearwater is properly paired.
Froeschlein
Posts: 2
Joined: Tue Oct 27, 2020 06:20

Re: Error download from Perdix AI

Post by Froeschlein »

Same problem here.

Perdix AI & Shearwater Desktop works
Perdix AI & Diving Log does not work

As this alone would be strange enough, my Petrel works with both softwares.

Back to the Perdix AI: when I do not pair the Perdix beforehand, I get the NODEVICE error mentioned above.
After pairing or when "selecting" the unpaired device as described, I get a DC_STATUS_IO (Service not found).

Maybe that helps with further analysis...?

Thanks guys and best regards,

Froeschlein
00:00:000 INFO: 2020-10-27 06:16:42
00:00:004 INFO: Libdivecomputer version: 0.7.0-devel (3e89e1b871d41b42f8411702984cdc20c1d82fc8)
00:00:009 INFO: Diving Log version: 6.0.19.0
00:00:013 INFO: Windows version: Windows 10 ( | Build 19041), 6.3.19041
00:00:020 INFO: OnlyNewDives=True, FingerprintAvailable=True, LastDiveDate=16.10.2020 14:12:00
00:00:024 INFO: Start download (BLE): Shearwater Perdix AI
00:00:529 INFO: Connecting to: BluetoothLE#BluetoothLE00:1a:7d:da:71:14-c8:4d:a6:62:27:d3
00:00:569 INFO: 0 services found
00:00:579 INFO: Is paired=False
00:00:588 INFO: Protection level=None
00:00:942 INFO: BLE connected
00:01:171 INFO: Custom Pairing Kind: ConfirmOnly
00:01:181 INFO: Custom Pairing Pin:
00:02:157 INFO: Pairing device=Paired
00:02:166 INFO: Paired device name=Perdix
00:02:171 INFO: 1 services found
00:02:176 INFO: 1 services found
00:02:180 INFO: 00001801-0000-1000-8000-00805f9b34fb
00:02:184 ERROR: Service not found: fe25c237-0ece-443c-b0aa-e02033e7029d
00:02:188 ERROR: DC_STATUS_IO
00:02:188 INFO: BLE disconnected
divinglog
Site Admin
Posts: 5266
Joined: Sat Feb 08, 2003 21:02
Location: Coburg
Contact:

Re: Error download from Perdix AI

Post by divinglog »

Can you try to download on a PC where Shearwater Desktop is not installed? The problem occurs all in the Windows Bluetooth API, where I do not have any influence. The API reports just one service:
00:02:171 INFO: 1 services found
00:02:176 INFO: 1 services found
00:02:180 INFO: 00001801-0000-1000-8000-00805f9b34fb
That's all I got from Windows, the service ID which I have to use is not listed for some reason.
Froeschlein
Posts: 2
Joined: Tue Oct 27, 2020 06:20

Re: Error download from Perdix AI

Post by Froeschlein »

I crosschecked this after some new dives with my laptop having Shearwater Desktop installed:
Same behaviour as on my regular PC, doesn't work.
So I removed Shearwater Desktop from that laptop and after some struggeling, Diving Log imported the Perdix dives.

Some more dives later I tried my regular PC (where Shearwater Desktop still is installed) -> doesn't work.
Tried my laptop without Shearwater Desktop -> works...

So I must confess, I did not understand this to the very end, but I'm happy to have a second PC for downloading my second shearwater dive computer ;-)

Thanks Sven for your support! :)

Froeschlein
divinglog
Site Admin
Posts: 5266
Joined: Sat Feb 08, 2003 21:02
Location: Coburg
Contact:

Re: Error download from Perdix AI

Post by divinglog »

Thank you, I'm glad it finally worked!
Post Reply