How to report download errors
If the dive computer download does not work, please follow these steps:
- Please try the download with the manufacturer software. If that does not work either, there is probably a hardware problem (low battery, interface cable broken, bad connection, etc) or the driver is not installed correctly.
- Click here how to install the drivers. Check the windows device manager when the dive computer is connected to see if there is a yellow triangle somewhere
- Make sure you’ve selected the correct COM port. Watch the list when you connect your dive computer to see which port number appears. That is the correct port.
- Enable the “Log Errors” checkbox in the download dialog and try the download again. Send the error log to libdivecomputer
- Enable the “Dump File” checkbox (only visible when “Log Errors” is checked, not available for some dive computers) and send the resulting zip file to libdivecomputer