Shearwater Petrel will not connecter to Diving log

3rd party extensions (phpDivingLog, dive computer downloader,...)
absalon
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Shearwater Petrel will not connecter to Diving log

Post by absalon » Tue Jun 18, 2013 11:07

Hello
I can not get my Shearwater Petrel to connecte with downloader, my bluetooth using Port 9 on the computer, and it is also the one I have chosen to download from.
but it does not connect to my dive computer

Anyone have an idea what it might be?

Regards

Henrik
Denmark

TnT
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Re: Shearwater Petrel will not connecter to Diving log

Post by TnT » Tue Jun 18, 2013 11:17

Do you have firmware V12? Older versions will not work.
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Re: Shearwater Petrel will not connecter to Diving log

Post by absalon » Tue Jun 18, 2013 11:49

Yes it is V12 :-(

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Re: Shearwater Petrel will not connecter to Diving log

Post by divinglog » Tue Jun 18, 2013 15:19

Hi Henrik

Make also sure you have Diving Log 5.0.11 installed. I've pushed out another update 1 day after the official 5.0.11 release to add a checkbox "Bluetooth only" below the port list in the universal downloader. If you don't see this checkbox, run the linked installer again.

When you check this box, Diving Log will use another function to retrieve only Bluetooth ports. There was an issue with the Frog in the past where the correct port was not recognized. Activate this check box and try it again with the COM9. It probably doesn't make a difference, but it is worth trying.

Kind regards,
Sven

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Re: Shearwater Petrel will not connecter to Diving log

Post by absalon » Wed Jun 19, 2013 09:34

I have tried to download the new version of the DL.

when I select Bluetooth only, and choose my bluetooth port,
the downloader write "Downloading Dive Data" while my dive computer writes "Wait PC", it does not get signal from downloader :-(

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Re: Shearwater Petrel will not connecter to Diving log

Post by divinglog » Wed Jul 03, 2013 14:11

Hi Henrik

Does it work with the manufacturer software? If so, you can still import from that one into Diving Log. But I'm not sure why it doesn't work with Diving Log directly.

Kind regards,
Sven

absalon
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Re: Shearwater Petrel will not connecter to Diving log

Post by absalon » Fri Jul 05, 2013 06:03

Hello Sven

Yes it works with Shearwater own software, and I also upload my dives the way across.
Can you get a Blueetoth log that I can use, so that I can see what happens when I try to connect?

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Re: Shearwater Petrel will not connecter to Diving log

Post by TnT » Mon Jul 08, 2013 07:08

Can you enable the "Log errors" checkbox, and then when the download fails, click the "Show error logfile" link to open the error log? Then send me this file. You can find my email address on the libdivecomputer website.
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Re: Shearwater Petrel will not connecter to Diving log

Post by wmcyow » Wed Jul 10, 2013 12:50

Hi there,

Just want to indicate that I am having the same issue. Petrel works fine with Shearwater software - and required no configuration, it just worked. When I try to download using diving log it doesn’t seem to be able to find the correct Bluetooth “port”. On the screen where I can select the port it displays COM1 and COM2 both which result in an error in downloading. If I select the Bluetooth only box then then everything except cancel gets greyed out.

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Re: Shearwater Petrel will not connecter to Diving log

Post by TnT » Wed Jul 10, 2013 14:04

The Shearwater application uses native bluetooth communication, while the Universal Downloader in divinglog uses serial port emulation. Unfortunately, in most cases this serial emulation mode isn't activated by default (e.g. no serial port is assigned to bluetooth device) and you'll need to create the serial port manually. You only have to do this once. If a PIN is asked during pairing, use 4 zeros.

http://windows.microsoft.com/en-us/wind ... led-device
http://www.acroname.com/garcia/tutorial ... ction.html
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Re: Shearwater Petrel will not connecter to Diving log

Post by absalon » Tue Jul 16, 2013 07:52

I can see Bluetooth serial port, but the downloader connecter not to my dive computer, and there fore I can not use the "Log Erroes"

I do not think Diving computer receives signals from the downloader!

Is there a bluetooth data logger program so I can try to use it when I transfer data to Shearwater program?

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Re: Shearwater Petrel will not connecter to Diving log

Post by TnT » Tue Jul 16, 2013 10:04

The "Log Errors" checkbox is shown before the downloader tries to connect to the dive computer. So if the bluetooth serial port is present, you can use this logging feature. If the download fails, this log will tell what went wrong.
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Re: Shearwater Petrel will not connecter to Diving log

Post by divinglog » Tue Jul 16, 2013 13:50

Hi Henrik

The "Log Errors" checkbox is on the first page. When you you select the "Bluetooth only" checkbox and no ports are listed, I guess something is not right. When this checkbox is disabled, all ports are listed using the standard .NET function. When the Bluetooth only checkbox is activated, only Bluetooth ports are retrieved from the system. So I guess this might be the reason it doesn't work, because normally the right port must be listed with the checkbox activated.

Sven
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absalon
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Re: Shearwater Petrel will not connecter to Diving log

Post by absalon » Tue Jul 16, 2013 18:07

I get this error:



ERROR: Adgang nægtet (5) [in serial_win32.c:96 (serial_open)]
ERROR: Failed to open the serial port. [in shearwater_common.c:46 (shearwater_common_open)]


libdivecomputer version: 0.4.1-devel

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Re: Shearwater Petrel will not connecter to Diving log

Post by TnT » Wed Jul 17, 2013 06:41

The "access denied" error (thanks google translate!) is usually because some other application has already opened the serial port. On Windows, serial ports are opened with exclusive access permissions, which means only one application can have the serial port open. Try to find out which application has opened the serial port, and close that. The easiest is probably to reboot your pc, and then launch divinglog again.
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